Return Policy

At Pit Boss, we hold our customers’ satisfaction at the core of our business. Because of this, any items that are unused and in their original packaging may be returned within 60 days of purchase. Returns are only accepted on items purchased directly through pitboss-grills.com or via phone. 

Returns are only accepted on items purchased directly through pitboss-grills.com or via phone. All returned items must be in their original condition, unused and in their original packaging. After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product. Both original and return shipping costs are non-refundable.

Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts.

To initiate a return, please call our Customer Care Team at 480-923-9630. Customer Care is available 7 days a week from 6:00 am to 8:00 pm, Pacific Time

For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy. This return policy applies only to items purchased directly through Pit Boss via phone or PitBoss-Grills.com.

Cancellation Policy

If an order you have placed through PitBoss-Grills.com or via phone needs to be cancelled, please call our Customer Care Team as soon as possible after purchase. While we will make every effort to accommodate your request, we cannot guarantee your order can be cancelled due to the timing of order processing. Once your order begins to be prepared for shipment, it can no longer be cancelled and must be returned under the Pit Boss return policy.

Pit Boss is a Dansons company