At Dansons, we hold our customers’ satisfaction at the core of our business. Because of this, any items that are unused and in their original packaging may be returned within 90 days of purchase.
Returns are only accepted on items purchased directly through Dansons, via phone, PitBoss-Grills.com or Louisiana-Grills.com. All returned items must be in their original condition, unused and in their original packaging. After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product. Both original and return shipping costs are non-refundable.
Dansons does not accept returns on pellets, spices, sauces, or electrical service parts.
To initiate a return, please call our Customer Service department at 1-877-303-3134. Customer Service is available 7 days a week from 4:00 am to 8:00 pm, Pacific Time.
This return policy applies only to items purchased directly through Dansons via phone, PitBoss-Grills.com or Louisiana-Grills.com. For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy.
Any purchase made through PitBoss-Grills.com or Louisiana-Grills.com may be cancelled within 24 hours of purchase. If an order that you have placed needs cancelled, please call our Customer Service department within 24 hours of purchase. Any cancellation after 24 hours will fall under the Dansons return policy.